WHAT YOU'LL DO:
- Technical Support: Provide administration and troubleshooting for Windows, MacOS, Google Workspace/Cloud, Microsoft 365, and other software/web services.
- Access Management: Manage user access efficiently by promptly issuing and revoking permissions across various systems and services.
- Cybersecurity Management: Help enforce cybersecurity policies, monitor and test backups, oversee secure data storage and sharing.
- Documentation Management: Develop and maintain IT-related documentation and instructions.
- Domain & Network Management: Handle domain configurations, manage VPN access, and maintain secure system access protocols.
- Inventory Management: Assist in maintaining accurate and up-to-date information about all company-owned devices.
WHAT YOU BRING:
- 1+ years of experience in a similar role.
- Experience with system administration for Windows, MacOS, and cloud-based services.
- Strong problem-solving and troubleshooting skills.
- Ability to train and assist users in utilizing IT tools effectively.
- Knowledge of cybersecurity and data protection best practices.
- Understanding of domain management, networking, and VPN configurations.
- Familiarity with Remote Monitoring and Management / Mobile Device Management software will be a plus.
- Fluent or conversational English (B2/C1+).
WHAT WE OFFER:
- USD-based salary that values your expertise.
- Work from anywhere – fully remote and flexible hours to suit your lifestyle.
- 31 days of paid time off – 21 days of annual leave + 10 days sick leave, because balance matters.
- Growth-focused environment – access to learning resources and clear pathways for advancement.
- Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
- A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.
STEPS OF THE SELECTION PROCESS:
- Screening Interview (Up to 45 minutes) – Initial conversation with a recruiter.
- Test Assignment (2 days) – Complete a task to showcase your skills.
- Technical Interview (Up to 45 minutes) – Meet with the System Administrator for an in-depth discussion, including a presentation of your test assignment.
- Final Interview (Up to 30 minutes) - Additional discussion with relevant department leaders.
- Offer – If successful, you’ll receive an offer to join our team.
AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.
Note: This role is open to applicants from the EMEA, Serbia, Cyprus, region only. Applications outside of this region won’t proceed to the next phase. Thanks for your understanding!
